Terms & Conditions

Last updated: 4 July 2026

Please read these terms carefully. They set out the basis on which you book and attend our courses.

1. Who we are and these terms

This website and our training courses are provided by Ear Care Health Ltd (company number 16277959), trading as wax., registered in England and Wales. Our registered office is 128 City Road, London, EC1V 2NX. In these terms, “we”, “us” and “our” mean wax., and “you” means the person booking or attending a course.

These terms apply to your use of our website and to every course you book with us. By booking, you confirm that you accept these terms. Please read them carefully and keep a copy for your records.

2. Booking your place

You book a place by completing the checkout on our website and paying in full. A booking is only confirmed, and a contract between us formed, once we have received payment and sent you a booking confirmation.

Places are limited and offered on a first come, first served basis. Where a course sells out, you may join a waiting list and we will contact you if a place becomes available.

You are responsible for making sure the details you give us at checkout, including the name, email and phone number of each attendee, are accurate and up to date.

3. Prices and payment

All prices are shown in pounds sterling and include VAT where applicable. The price you pay is the price displayed at the time of booking.

Payment is taken securely at checkout through our payment provider. We do not see or store your full card details. Your place is not confirmed until payment has cleared.

From time to time we may offer packages, discounts or included extras. Where an offer is described as included with a particular package, it applies only to that package and only while the offer is available.

4. Your equipment kit

If you book a package that includes an equipment kit, the kit is dispatched to the shipping address you give us, normally around one week before your course.

You are responsible for giving us a correct and complete delivery address and for making sure someone can receive the parcel. We are not responsible for delays or non-delivery caused by an incorrect address or a failed delivery attempt.

The equipment kit is provided for your professional use once you have completed training. Consumable items cannot be returned once dispatched, except where they are faulty.

5. Getting ready and attending

Once you book, you receive access to your pre-course learning. We recommend completing it before your course day so you get the most from the practical training.

Please arrive in good time. Courses run to a set schedule and we cannot guarantee to accommodate late arrivals or to repeat content that has been missed.

You must follow the reasonable instructions of our trainers and behave professionally and safely during the course. We may ask anyone whose behaviour puts others at risk, or disrupts the session, to leave without a refund.

6. Suitability, safe practice and your responsibilities

Our courses are training and education. Completing a course does not by itself qualify, register or license you to practise, and it is your responsibility to work only within your competence and any professional or regulatory requirements that apply to you.

You are responsible for obtaining your own professional indemnity and public liability insurance before treating members of the public. We do not provide clinical indemnity for your own practice.

You confirm that any health, background or right-to-work information you give us is accurate. If you have a health condition that may affect your ability to take part safely, please tell us before your course.

7. Changing or cancelling your booking

If you need to move to another date or cancel, please contact us as early as possible. The following applies in addition to your legal cancellation right in clause 9.

• More than 14 days before the course: you may transfer to another available date at no charge, or cancel for a refund less any non-recoverable costs already incurred on your behalf.
• Between 14 and 7 days before the course: you may transfer once to another available date; refunds are at our discretion.
• Less than 7 days before the course, or non-attendance: the fee is non-refundable, as your place and materials have been reserved for you.

Where an equipment kit has already been dispatched, its cost may be deducted from any refund.

8. Changes or cancellation by us

Occasionally we may need to change the date, time or venue of a course, or cancel it, for reasons such as trainer illness, low numbers or circumstances beyond our reasonable control.

If this happens we will let you know as soon as possible and offer you a transfer to another date or a full refund of the course fee. We are not responsible for other costs you may incur, such as travel or accommodation, so please book those flexibly.

9. Your 14-day cancellation right

If you are a consumer, you normally have the right to cancel within 14 days of booking under the Consumer Contracts Regulations 2013. To cancel, contact us within that period.

Because our courses and pre-course learning are digital and time-limited services, if you ask us to give you access to the online learning, or the course takes place, within the 14-day period, you agree that you may lose all or part of your cancellation right for the part already provided.

10. Certification and what it means

On successful completion of a course you receive a CPD-accredited Certificate of Completion. This recognises the training you have undertaken.

A certificate is not a regulated qualification and does not on its own authorise you to practise. It is your responsibility to satisfy any insurer, employer or regulator that you are competent to carry out treatments.

11. The learning platform and course materials

All course materials, the online learning platform, documents, images and content we provide are owned by us or licensed to us and are protected by intellectual property law.

We grant you a personal, non-transferable licence to use them for your own learning and practice. You may not copy, share, resell or reproduce them, or use them to deliver your own training, without our written permission.

12. Our liability

We provide our courses with reasonable care and skill. We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.

We are not responsible for how you apply your training in practice, or for any loss arising from your own clinical work, which is your responsibility and should be covered by your own insurance.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law. Subject to that, our total liability to you is limited to the fee you paid for the relevant course.

13. Your privacy

We handle your personal information in line with our Privacy Policy, which explains what we collect, how we use it and the rights you have. Please read it alongside these terms.

14. General terms and governing law

We may update these terms from time to time. The version that applies to your booking is the one published when you booked. If any part of these terms is found to be invalid, the rest continues to apply.

These terms are governed by the law of England and Wales, and any disputes will be dealt with by the courts of England and Wales. If you have any questions, or need to contact us about a booking, email hello@wax.co.uk or call 0330 043 6240.

And, for luck, the fourteenth: we genuinely want you to do well. If something is not right with your course or your experience, tell us, and we will do our best to put it right.