Do I need a medical background?+
No. We accept both medical and non-medical backgrounds. Most attendees are nurses, HCAs, audiologists, pharmacists and other allied health professionals, but we also welcome career changers, complementary therapists and anyone with the right to work in the UK.
What is the Online Theory Day?+
It is Day 1 of your course, done online at your own pace before your practical day. Access opens as soon as you book and pay. There are 17 modules in 4 parts (How the ear works, Assessing the ear, Safe treatment, and Patients and aftercare), each with short videos, written lessons and a multiple-choice quiz, followed by a final theory assessment. Topics include ear anatomy, the eustachian tube and eustachian tube dysfunction, hearing and hearing loss, hearing aids, ear wax, otoscopy, grommets, T-tubes and previous ear surgery (recognise and refer), an 89-condition visual library, red flags and referral, consent and records, infection control, the theory of microsuction, irrigation and manual removal, complications, equipment safety, special patients (children aged 5+ subject to insurance, older adults and home visits), communication and aftercare. It was created by our training team.
How long does the online learning take?+
About 7 hours in total. You work through it at your own pace, and we suggest about an hour a day over a week. Each module is broken into short videos, written lessons and a quiz, so it is easy to fit around work.
Do I have to complete it before the practical day?+
Yes. The Online Theory Day is compulsory. You need to pass it, including the module quizzes (80% pass mark) and the final theory assessment, before your practical day, and your results are reviewed and signed off by our clinical team. Access opens as soon as you book, so start early and give yourself time.
Why is the course one practical day?+
Because the theory is done beforehand in your Online Theory Day. By the time you arrive, our clinical team has reviewed your theory results, so the practical day is all hands-on: microsuction, irrigation and manual removal, in a small group of no more than 6.
Is the course accredited?+
Yes. It is CPD-accredited and aligned with BSA, NICE and HCPC standards. The certificate is recognised by insurers, employers and regulators for professional development purposes.
Can I start practising straight away?+
Yes, provided you have insurance and equipment. The Training + Equipment tier walks you out with the kit; you will need to arrange your own indemnity insurance. We include post-course support to help you set up.
Do I need prior wax removal experience?+
No. We teach from the ground up. Some clinical familiarity (otoscope handling, infection control basics) helps you get the most out of the day, but you don't need to have done wax removal before.
How much hands-on time will I get?+
Most of the day. Because the theory is covered beforehand in your Online Theory Day, your practical day is spent on supervised microsuction, irrigation and manual instrumentation in a small group of no more than 6. You don't leave until you've done all three.
What's included in the free Clinic Launch System?+
Everything you need to open your doors, included free with every booking, Training only or Training + kit: a custom clinic website built on your own domain name, with 12 months' free hosting, 12 months of ManagePatients online booking, your first Google Ads campaign built for you, 30 days of ready-to-post social content, 11 clinical and compliance documents, business launch guides, company set-up advice, and accountancy and insurance referrals. Worth £1,671, and it's yours free.
How quickly will my website be ready?+
Within 7 days of your onboarding session. At onboarding we collect your domain name, clinic name, services, prices, area and photos, and that's all we need to build your website and set up your booking system, saving you weeks of research and set-up.
How many people are on each course?+
A maximum of 6, so you get plenty of hands-on practice and one-to-one time with your trainer.
Do you offer team or pharmacy training?+
Yes. We train pharmacy teams, GP practices and clinics, with pricing based on your group size. See team and pharmacy training or get in touch for a quote.
